TED External Announcement – COVID-19 Response 

Mar 16, 2020

Dear Valued Customer, 

The spread of the novel coronavirus (COVID-19) has been the dominating news topic of 2020 so far. At the TED Group, our number one priority is the health and safety of all the members of our community. We want to assure you that we are monitoring the outbreak of the novel coronavirus (COVID-19) closely.

At this point, we will remain open until further notice. We will keep you informed if, or when, we decide to close. Until then, we will continue serving our customers as needed! If you prefer a no-contact delivery for your weekly stock or need to request one for health reasons, you can make that request with your sales representative.    

As we navigate through this period of heightened awareness we are taking a series of precautionary steps in our business. The TED Group is working diligently to stay on top of recommendations and guidelines set out by the World Health Organization (WHO) and the Government of Canada. Here’s what we’re doing:

Sanitizing of Surfaces

We are reinforcing vigorous cleaning and sanitizing of surfaces across the store including, but not limited to, door/handles, bathroom surfaces, counter tops, and debit machines. In addition, we are making sure all the products leave the premises with Disinfecting Wipes.

Limiting Cash Orders

We will be limiting the cash payment option for all orders. Contactless payment options are now available to all locations, and it allows all users to reduce contact with surfaces known to aid in the spread of COVID-19.

Protecting Our Community

We are reinforcing our strict operating procedures including our long-standing policy of not letting employees work while sick. Employees who have travelled to high-risk areas will be required to “self-quarantine” for 14 days upon their return to Canada (per CDC recommendations). 

Serving Our Customers

We also ask that if you are feeling unwell, even if it feels like a cough or cold, or if you’ve recently returned from travelling to a high risk area, to please place your order via phone, email, or Online Messenger. Here are the contact details:

If you are a Rondex Customer:

• Rondex Customer Service Hotline: 1-877-RONDEX2
• Rondex Customer Service Email: info@rondex.ca
• Rondex Online Messenger: https://rondex.ca

If you are a Canada Car Color (CCC) Customer: 

• CCC Customer Service Hotline: 1-855-902-6567
• CCC Customer Service Email: info@canadacarcolor.ca
• CCC Online Messenger: https://canadacarcolor.ca/

If you are a Can-West customer: 

• CanWest Customer Service Hotline: 204-229-5524
• CanWest Customer Service Email: david@canwestsupply.ca

We take an active role in the communities we operate in — that’s why we will support local public health authorities in their response to confirmed cases and exposure risks of COVID-19.  For the latest recommendations and guidelines, please visit the Canada’s Covid-19 Outbreak update and the Government of Canada.

We’re continuing to monitor developments closely and are following the guidance of public health authorities. As the situation changes, we’ll change with them and keep you informed. Thank you for your understanding, loyalty, and support.